At mbg188, protecting your personal data is as important to us as delivering a great betting experience. This Privacy Policy explains what we collect, why we collect it, how we use it, and the controls you have over your own information.
This Privacy Policy ("Policy") describes how mbg188 ("we", "us", "our", "Company", "Platform") collects, processes, stores, and protects the personal information of users ("you", "User", "Member") who access or use our online betting and casino services at https://mbg188.cam. This Policy forms an integral part of the mbg188 Terms and Conditions and should be read alongside that document.
This Policy applies to all personal data we collect through our website, mobile applications, customer support channels, marketing communications, and any other interaction you have with mbg188. It covers all services we offer, including sports betting, bandar bola (football betting markets), live casino games, slot machines, and togel (lottery) games.
By creating an account on mbg188 or by continuing to use our services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, processing, and use of your personal data as described herein. If you do not agree with any provision of this Policy, please discontinue using our services and contact us to close your account.
We are committed to handling your personal information responsibly, transparently, and in accordance with applicable data protection laws. Our privacy practices are designed to give you meaningful control over your data while allowing us to provide you with a secure, personalized, and high-quality gaming experience.
We collect several categories of personal data depending on how you interact with our platform:
When you register for an mbg188 account, we collect your full legal name, date of birth, gender, nationality, country of residence, and a unique username. For Indonesian residents, this includes your KTP (Kartu Tanda Penduduk) number or passport number provided during KYC (Know Your Customer) verification.
We collect your email address, mobile phone number, and residential or mailing address. This information is used to communicate with you about your account, transactions, security alerts, and promotional offers.
We collect details of the bank accounts, e-wallets (OVO, DANA, GoPay, ShopeePay, LinkAja), or payment cards you use to deposit funds or receive withdrawals. This includes account holder names, account numbers, and transaction histories. We do not store full payment card numbers; card data is processed through PCI-DSS-compliant payment processors.
As part of our mandatory KYC process, we collect copies of government-issued identification documents such as your Indonesian KTP or passport, proof of address documents (utility bills, bank statements), and, where required, documentation proving ownership of your payment methods.
We maintain detailed records of all financial transactions on your account, including deposits, withdrawals, bonus credits, wagers placed, game outcomes, and account balance changes. This data is retained for audit, fraud prevention, and regulatory compliance purposes.
We automatically collect technical information when you access our platform, including your IP address, device type, operating system, browser type and version, device identifiers, and mobile network information. This data helps us secure your account, detect fraud, and optimize platform performance.
We collect data about how you use our platform, including pages visited, features used, games played, session duration, click patterns, search queries, and referring URLs. This data is used to personalize your experience and improve our products.
We retain records of your communications with our customer support team via live chat, email, WhatsApp, and in-app messaging. These records are used for quality assurance, dispute resolution, and compliance purposes.
mbg188 collects personal data through the following channels:
| Collection Method | Examples of Data Collected |
|---|---|
| Direct from you | Registration form, KYC documents, deposit/withdrawal requests, support interactions, survey responses |
| Automated systems | Cookies, web beacons, server logs, session tracking, device fingerprinting |
| Payment processors | Transaction records from BCA, BRI, BNI, Mandiri, OVO, DANA, GoPay, Visa, Mastercard |
| Identity verification partners | Age and identity confirmation from KYC service providers |
| Fraud detection services | Risk scores, device reputation data, IP geolocation |
| Game providers | Game session data, bet history, RNG outcomes from Pragmatic Play, Evolution Gaming, etc. |
| Marketing partners | Referral source, affiliate tracking codes (only where applicable) |
mbg188 processes your personal data for the following purposes:
We use your identity and contact data to create and manage your account, verify your eligibility to use our services, process deposits and withdrawals, settle bets, award bonuses, and provide you with access to the full range of gaming products on the platform.
We are legally required to verify the identity and age of all members before permitting withdrawals. We process your KYC documentation to comply with anti-money laundering (AML), counter-terrorism financing (CTF), and international gaming regulations. Failure to complete KYC verification will restrict your ability to withdraw funds from your account.
We process technical and behavioral data to detect, prevent, and investigate fraud, unauthorized access, money laundering, and other prohibited activities. This includes monitoring betting patterns, login attempts, transaction volumes, and device information. We may share this data with law enforcement or regulatory authorities where legally required.
We use your transactional and behavioral data to monitor for signs of problem gambling. This allows us to proactively reach out to players who may benefit from responsible gaming support, enforce deposit limits, implement cooling-off periods, and process self-exclusion requests. All responsible gaming data is handled with the utmost sensitivity and confidentiality.
We use your account and communications data to respond to support inquiries, resolve disputes, process complaints, and improve the quality of our customer service. Support interactions are recorded and stored for a minimum of three (3) years for dispute resolution and quality assurance purposes.
We analyze usage and behavioral data to personalize your experience on mbg188, including recommending games you might enjoy, customizing promotional offers, and optimizing the platform's layout and features based on how members actually use it.
With your consent, we use your contact data to send promotional communications about new games, bonuses, seasonal promotions (such as Idul Fitri and Ramadhan specials), and VIP events. You may withdraw your marketing consent at any time through your account settings without affecting the legal processing of data prior to that withdrawal.
We process your personal data under the following legal bases:
mbg188 does not sell your personal data to third parties. We share your information only in the circumstances described below, and only to the minimum extent necessary:
We share data with carefully selected third-party service providers who assist us in operating our platform, including payment processors (banks and e-wallet providers), KYC verification services, cloud hosting providers, customer support platform providers, email and SMS delivery services, and analytics tools. All service providers are bound by data processing agreements that require them to handle your data securely and exclusively for the purposes we specify.
To facilitate gameplay, we share limited account data (such as your player ID and balance) with our game providers including Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Spribe, and other certified studios. These providers process game session data to generate outcomes and return results to our platform. Game providers do not receive your full identity or payment information.
We may disclose your personal data to government agencies, regulatory bodies, law enforcement agencies, or courts of law where we are legally required to do so, including in response to legally binding requests, court orders, or to prevent or detect criminal activity such as money laundering or fraud.
In the event of a merger, acquisition, restructuring, or sale of all or part of our business, your personal data may be transferred to the acquiring entity as part of the transaction. We will notify you of any such transfer and any changes to this Privacy Policy that may result from it.
We never sell, rent, or trade your personal data with advertisers, data brokers, or other commercial third parties. Your data is your data — we treat it with the respect it deserves.
We retain your personal data for as long as your account remains active and for a period thereafter as required by our legal obligations and legitimate business interests. The following retention periods apply:
When retention periods expire, personal data is securely deleted or irreversibly anonymized in accordance with our internal data destruction procedures. Anonymized data that can no longer identify any individual may be retained and used for statistical and research purposes without restriction.
mbg188 takes the security of your personal data seriously. We implement a comprehensive range of technical and organizational security measures designed to protect your information against unauthorized access, loss, alteration, or disclosure. Our security framework includes:
Despite our best efforts, no online system can guarantee absolute security. If you suspect that your account has been compromised or that unauthorized access has occurred, please contact our support team immediately at [email protected]. We will investigate promptly and take all necessary steps to secure your account.
You are responsible for keeping your login credentials confidential. Never share your username or password with anyone, including mbg188 staff (who will never ask for your password). Use a strong, unique password and enable two-factor authentication to maximize your account security.
mbg188 uses cookies and similar tracking technologies to operate our platform, analyze usage, personalize content, and deliver relevant promotional communications. By continuing to use our website, you consent to our use of cookies as described in this section.
Cookies are small text files placed on your device when you visit a website. They allow the website to recognize your device, remember your preferences, and provide a more consistent experience across sessions. Similar technologies include web beacons, pixel tags, local storage objects, and device fingerprinting scripts.
| Cookie Type | Purpose | Duration |
|---|---|---|
| Strictly Necessary | Essential for platform functionality — login sessions, security tokens, balance display | Session / 24 hours |
| Performance & Analytics | Measure page load times, track feature usage, identify technical errors | Up to 12 months |
| Functional | Remember your language preferences, display settings, and notification preferences | Up to 12 months |
| Marketing & Targeting | Deliver relevant promotions, track referral sources, measure campaign effectiveness | Up to 30 days |
| Fraud Prevention | Device recognition, bot detection, session integrity validation | Up to 12 months |
You can control cookie settings through your browser's privacy or settings menu. Most browsers allow you to view, delete, and block cookies. Please note that disabling strictly necessary cookies will impair your ability to log in and use core platform features. Disabling functional cookies may affect your user experience and require you to re-enter preferences on each visit.
As an mbg188 member, you have the following rights with respect to your personal data. To exercise any of these rights, please contact us at [email protected]. We will respond to all verified requests within thirty (30) days.
You have the right to request a copy of the personal data we hold about you, along with information about how we process it. We will provide this in a clear, structured format within 30 days of your verified request.
If you believe any personal data we hold about you is inaccurate or incomplete, you have the right to request correction. You can update most account details directly through your account settings, or contact support for changes to identity documents.
You may request deletion of your personal data where there is no compelling legal or legitimate reason for us to continue processing it. Please note that we are required to retain certain financial and identity records for up to seven years to comply with AML regulations, even after account closure.
In certain circumstances, you may request that we limit how we process your data — for example, while you dispute the accuracy of data we hold, or while we assess an objection you have raised.
Where processing is based on your consent or a contract, you have the right to receive your personal data in a structured, machine-readable format and, where technically feasible, to have it transmitted to another service provider.
You have the right to object to processing of your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests, although we may continue if we can demonstrate compelling legitimate grounds that override your interests.
Where processing is based on your consent, you may withdraw that consent at any time through your account settings or by contacting support. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal date.
mbg188 services are strictly for adults aged 21 years and older. We do not knowingly collect personal data from individuals under the age of 21. Our registration process includes mandatory age declaration, and we verify age as part of our KYC process for all members seeking to make withdrawals.
If you are a parent or guardian and believe that a minor has registered an account or provided personal information to mbg188, please contact us immediately at [email protected]. We will take immediate steps to verify the situation, close any underage account, and delete the associated personal data as quickly as legally permissible.
By creating an mbg188 account, you confirm that you are at least 21 years of age. We reserve the right to verify your age at any time and to close accounts that are found to belong to individuals under the minimum age requirement.
Our platform may contain references to or integrations with third-party services such as game providers (Pragmatic Play, Evolution Gaming, NetEnt), payment systems, and sports data feeds. When you interact with these third-party services, their own privacy policies govern the collection and use of any data they receive. mbg188 is not responsible for the privacy practices or content of any third-party services. We encourage you to review the privacy policies of any third-party services before engaging with them.
Our customer support may also reference external responsible gaming organizations such as Gamblers Anonymous or national problem gambling helplines. These organizations operate under their own independent privacy policies. Any information you share with them is governed by their own terms.
As an internationally operating platform serving the Indonesian market, your personal data may be transferred to, stored in, and processed in countries other than Indonesia. This may include countries where our cloud hosting providers, game providers, or KYC verification partners are based. These countries may not have data protection laws equivalent to those in Indonesia.
Where personal data is transferred internationally, we ensure that appropriate safeguards are in place to protect your information. These safeguards include data processing agreements with receiving parties that impose obligations equivalent to those described in this Policy, and where applicable, standard contractual clauses recognized under international data protection frameworks.
By using mbg188 services, you acknowledge and consent to the transfer of your personal data to our international service providers and partners as described in this section, subject to the safeguards outlined above.
mbg188 reserves the right to update, amend, or revise this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or business operations. When we make material changes to this Policy, we will update the "Last Updated" date at the top of this page and, where appropriate, notify you directly via email or an in-app notification.
Continued use of the mbg188 platform following the publication of a revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with any changes, you must cease using the platform and contact us to request account closure. We encourage you to review this Policy periodically to stay informed about how we protect your personal data.
If you have any questions, concerns, or requests relating to this Privacy Policy or the personal data we hold about you, please contact our Data Protection team using the details below. We are committed to responding to all inquiries within thirty (30) calendar days.
Email: [email protected]
Website: https://mbg188.cam
Subject Line: Please include "Privacy Request" in your subject line for faster routing.
Support Hours: 24/7 live support available (WIB timezone)
When submitting a data request, please include your registered email address and account username so that we can verify your identity before processing the request. We may request additional verification information where necessary to protect against unauthorized access to another person's data.
Six core principles that guide every data protection decision we make at mbg188.
We collect only the personal data that is strictly necessary to provide our services and comply with legal obligations. We never collect data speculatively or for purposes not described in this Policy.
We never sell, rent, or trade your personal data with advertisers, data brokers, or other commercial third parties. Your information is used solely to operate and improve mbg188 services.
All personal data is protected with 256-bit SSL encryption in transit and AES-256 encryption at rest. Our infrastructure undergoes regular independent security audits and penetration testing.
You have the right to access, correct, delete, and export your personal data at any time. Our support team processes all verified data requests within 30 days, no exceptions.
We process data in compliance with international data protection standards and AML/KYC regulations. Our practices are reviewed regularly by internal compliance teams and external legal advisors.
We will always notify you of material changes to this Policy and explain how those changes affect you. Transparency is central to our relationship with every mbg188 member.
Our support team is available 24/7 to answer questions about your data rights and how mbg188 handles your personal information. You can also explore our FAQ or review our Terms and Conditions for more details.
Your data is safe with mbg188 · SSL Encrypted · Internationally Licensed